Artificial emotional intelligence.
AI is the new
technology among other top 10 technologies, which is started acquiring a huge
market. There should not be any doubt about the artificial
intelligence (AI), which may impact on all businesses whether its large
or small. However what impact it will be having, that prediction is tough but
it's definite that there will be an impact, whether good or bad.
What is AI technology?
As per computer science, artificial
intelligence ( AI ), sometimes called machine intelligence. Intelligence
demonstrated by machines, unlike the natural intelligence displayed by humans
and animals. As per the textbook, it defines the field as the study of intelligent agents, any device that can sense its environment, think,
learn, and takes action in response to what its sensing and the objectives. The
team artificial intelligence is often used to describe machines
or computers that mimic intellectual functions that humans associate with the
human mind, such as learning and problem-solving. Forms of AI that we using today includes digital assistance, chatbots,
and machine learning. Refer the article Artificial General Intelligence & Artificial Narrow Intelligence - What Does It Mean?
AI is already at work in
industry (from sport and manufacturing to investing and healthcare). Here, we
take a closer look at the AI as " emotion-sensing"
technology.
Let’s know, what is AI emotional
intelligence? In the simplest form, it’s the ability to not just solve
problems, but understand and attach with the details why those problems are
occurring and how they impact other people. It’s the ability to care. Rather
than getting stuff done, people with high emotional intelligence get stuff done
in a way that works best for those they are working for. While technology is
getting smarter and more real-time, the need for high emotional intelligence in
our use of technology is continuing to grow in its importance.
Emotion
AI is also known as emotion recognition or emotion
detection technology. As a human, we use lots of non-verbal
signals, such as facial expressions, gesture, body language and tone of voice,
to communicate against other emotions.
When it comes to Emotion AI, it can detect emotion like human do,
through its multiple channels. Development going on for
“Multimodal Emotion AI”, which may combine analysis of both face and
speech as complementary signals to provide more accurate like the
human expression of emotion. Different companies are researching on
facial expressions of emotions like speech and face detection.
Emotional intelligence- Speech detection
Through this Its capable to analyses
not what is said, but how it is said. This can also observe changes in speech,
tone, loudness, tempo, and voice quality to differentiate speech events,
emotions, and gender.
Emotional intelligence - Face detection
Emotion AI modestly measures
unfiltered and unbiased facial expressions of emotion through its optical
sensor or just a standard webcam. Its first try to recognize a human face in
real-time or through an image or video. Computer vision algorithms uses to
identify key landmarks on the face, like, the angles of your eyebrows, the tip
of your nose, the angles of your mouth. Its take help of deep learning
algorithms then analyse pixels in those areas to classify facial expressions.
Combinations of these facial expressions are then mapped to emotions.
Emotion intelligence- improve attentiveness,
As companies searches new way for
better performance for their employees, this new emotion-sensing technology can
help employees to improve their attentiveness, and adopt better and more
productive work styles with better decision. Though it’s a very early
stage, research shows that these technologies, can read such things as eye
movements, facial expressions, and skin conductance, can help employees make
better decisions, improve concentration, and stress.
For marketing companies, it’s a
special need for emotional intelligence which is also essential. It can help
to reach out to customers to let them know that store is open. It’s also
another way to understand that your customers are afraid, worried, living on
this rising budget. These are things data and analytics don’t flag without
human perspective. That’s where today’s marketers need to step up their
emotional intelligence.
Emotion Intelligence- improve availability
In today’s scenario in this COVID-19 pandemic maximum people are doing
work from home. As so many people working from home and its outcome
a new balance in life. There is one thing that your company needs
that you should be available while work from home, that can also be ensured
through AI emotion face detection technology.
AI also can tell you that X number of
customers typically call on a certain day, at a certain time, regarding a
certain topic, emotional intelligence will tell you to operate for longer calls
and shorter wait times. Customer service reps need to understand the importance
of emotional intelligence. Understanding will go a long way to help people find
the solutions they need. As an added bonus, it will likely develop a stronger
sense of faithfulness between the customer and your brand. We all know it only
takes one bad experience for a customer to leave a brand, a positive experience
can gain you repeat business.
Thanks for visiting "theblog-insider".
3 Comments
Very interesting.
ReplyDeletehi
ReplyDeleteNice and informative topic, AI is still under development however you have gave information on a very interesting feature of AI
ReplyDelete